These Customer Terms and Conditions (“Terms”) govern all bookings and services requested through Clean Guard, an Urban City Group company. By placing a booking, making a payment, or using Clean Guard’s services, the Client agrees to be bound by these Terms.

1. Company Information

Clean Guard provides on-demand cleaning and security services for residential, commercial, and event-based needs. All services are once-off or short-term bookings only.

2. Definitions

• “Clean Guard” refers to the service facilitator and platform.
• “Client” refers to any person or business booking a service.
• “Service Provider” refers to the cleaner or security personnel assigned.
• “Booking” refers to a confirmed service request.
• “Services” include cleaning, security, and protection services.

3. Scope of Services

Clean Guard facilitates the delivery of:

• Residential and commercial cleaning
• Once-off or deep cleaning
• Event cleaning
• Security and guarding services
• VIP and personal protection

Services are limited to what is confirmed at the time of booking.

4. Bookings & Confirmation

• All bookings are subject to availability.
• A booking is confirmed once payment terms and service details are accepted.
• Clean Guard may cancel or refuse bookings for safety or operational reasons.

5. Pricing & Payment

• Pricing is based on duration, location, risk, and service type.
• Full or partial payment may be required before service begins.
• Failure to pay may result in cancellation.

6. Client Responsibilities

• Provide accurate service details
• Ensure safe access to the property
• Secure valuables
• Disclose hazards or risks

Clean Guard is not liable for issues caused by inaccurate or withheld information.

7. Service Quality

Clean Guard works with vetted Service Providers but does not guarantee perfect results. Cleaning is subjective and security services are preventative in nature.

8. Complaints

Clients may submit complaints with evidence (photos, videos, or written details) to: admin@urbancleanguard.co.za

9. Limitation of Liability

Clean Guard’s liability is limited to the value of the service provided. Clean Guard is not responsible for pre-existing damage.

10. Termination of Service

Clean Guard may refuse or terminate services due to non-payment, safety concerns, or illegal activity.

11. Data Protection

Client information is handled in accordance with South African data protection laws.

12. Governing Law

These Terms are governed by the laws of the Republic of South Africa.